Clear and effective communication is essential - regardless of your position or role within an organization. Do you want to learn to communicate more effectively? Discover how to convince others? Or how to increase your visibility within the organization? But in a way that suits who you are? With these trainings you will increase your communication skills and discover how you can achieve even more through effective communication.
To achieve more with your communication, it’s important to become aware of how you communicate, how you come across to others and where your way of communicating comes from.
Our training gives you insight into yourself and how you can apply - authentically - different communication styles. In this way you develop the ability to communicate personally, effectively and purposefully.
Possible Topics
- Customer-oriented communication
- Difficult communication
- Feedback
- Personality types (DISC, Insights, MBTI …)
- Basic verbal communication models
- Assertiveness
- Communicating with impact
- Questioning techniques
- Listening skills
- Meta-communication
- Body language
- Customer orientation and customer friendliness
- Making professional phone calls and handling complaints
- Communicating persuasively
- Communicating connectively
- Conflict-free communication
- The communication treatment cycle
- Leary’s Rose
Approach
- Offline, Online or a combination of both (Blended)
- Personal coaching
- Inspirational sessions
- Workshops
- (Blended) Training Program
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