Communication Skills

“Communication is harvesting what you sow…”

Interaction with people is all about communication, both verbal and non-verbal. Good communication creates a constructive company atmosphere and commitment.

Various topics can be discussed during your coaching or training:

  • Personality types (DISC, Insights, MBTI …)
  • Verbal basic communication models
  • Assertiveness
  • Communicating with impact
  • Questioning techniques
  • Listening skills
  • Meta communication
  • Body language
  • Customer orientation and customer-friendliness
  • Professional telephoning and dealing with complaints
  • Communicating persuasively
  • Communicating communicatively
  • Conflict-free communication
  • The communication treatment cycle
  • The Leary Circle

Contact us for more information.